From the notation to the customer recommendation!

From the notation to the customer recommendation!

Facebook is making its local revolution with this change that shows the interest of the social network for customer recommendations

Choose the right channel for your satisfaction survey

Choose the right channel for your satisfaction survey

Soliciting customer reviews has become a key step in the customer journey! This allows you to measure customer satisfaction in real time but also to improve your e-reputation. But how to solicit these opinions from your customers?

How are customer reviews considered by Google?

How are customer reviews considered by Google?

9 consumers on 10 read online reviews before purchase: Reviews have an important role in customer decision-making. Do you know that they also have a strong influence on your local SEO?

Are customer reviews interesting for your local SEO?

Are customer reviews interesting for your local SEO?

We know the interest of customer reviews for your e-reputation but we often forget the positive impact they can make to the SEO of your website.

How to respond effectively to customer reviews?

How to respond effectively to customer reviews?

Your customers are talking about you, what are the best practices to adopt?